ADVISING MEDITRAVEL AND PPSI
If a client has a complication then Destiny Meditravel and PPSI should be immediately advised including full details of that complication along with any evidence such as photos, medical reports or statements.
A review committee consisting of the attending plastic surgeon, PPSI Senior Plastic Surgeon and the Medical Director of Phuket International Hospital will review the complication.
The review committee will review the evidence and make a determination. This determination will essentially be:
- That the complication is related to surgery, hospital treatment or admission
- That the complication is related to unrealistic expectations of the client, previous medical or pre-existing conditions, the client not fully following post-operative or surgeons instructions
- That the complication is not related to surgery, hospital treatment or admission
After a determination of the above, the amount and extent of responsibility between PPSI and the client will be allocated. In some cases, responsibility will be 100% allocated to PPSI, in others, 50% to PPSI and 50% to the client, and in others 100% responsibility to the client. Allocation of responsibility will be made on a case by case basis.
PPSI will notify the client of the determination in writing.
If a client disagrees with the determination, they should immediately notify PPSI, in writing, providing the reasons why they disagree with the determination.